Frequently Asked Questions

What products does Drape Craft offer?

Drape Craft provides functional, elegant home decor and tabletop organization accessories. Our signature piece is the DRAPECRAFT Fluted Glass Storage Jar (Green & Gold), designed for vanity, bathroom, kitchen, or desk storage.

Where is your business located?

Our verified business address is:

What payment options can I use at checkout?

We provide secure checkout using the following payment solutions:

• Stripe: Major Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal: Secure wallet checkout
• Buy Now, Pay Later: Affirm and AfterPay (available for eligible orders)

Can I modify or cancel my order?

Because order processing begins promptly, please email info@drapecraft.shop within 2 hours of placing your order to request adjustments or cancellations. Once handling begins, orders must proceed through our standard return process.

Where do you ship and what is the shipping rate?

We ship exclusively across the United States. A Free shipping $0.00 is applied at checkout.

What are the handling and delivery times?

For more information, please read our full Shipping Policy.

How do I track my order?

Once dispatched, a tracking confirmation email containing your tracking number and carrier link will be sent to your email address.

What is your return policy window?

We accept returns within 30 calendar days from the date tracking confirms delivery. Items must be unused, unaltered, and returned in their original packaging.

What fees apply to returns?

For customer-remorse returns, the following fees apply:

• Return Shipping: $0.00 Free.
• Restocking Fee: $0.00 free.

These fees will be deducted from your final refund amount. See our Refund & Returns Policy for full details.

What if my glass item arrives broken or damaged?

Please email info@drapecraft.shop within 48 hours of delivery with your order number and photos of the damaged item and packaging. We will issue a replacement or full refund with no return or restocking fees.

How long do refunds take to process?

Upon receipt and inspection at our facility (1–2 business days), refunds are processed to your original payment method. Depending on your bank, Stripe, PayPal, Affirm, or AfterPay, funds appear in 5–7 business days.