Refund Policy

1. Refund Timelines & Process Summary

2. Refund Conditions

Refunds are initiated following the physical receipt and inspection of returned merchandise at our facility. To receive an approved refund:

• Items must be returned in brand new, unused condition inside their original packaging.
• Items must arrive intact without signs of consumer-inflicted damage or use.

3. Refund Calculation Breakdown

Your refund amount is determined based on the nature of the return:

• Standard Remorse Returns: The refund equals the total purchase price minus the $0.00 return label cost and the $0.00 restocking fee.
• Damaged / Incorrect Items: If an item arrives broken and is reported within 48 hours, customers receive a 100% full refund with no deduction fees.
• Pre-Shipment Order Cancellations: Orders canceled within 2 hours of checkout receive an immediate 100% full refund.

4. Late or Missing Refunds

If your refund has been confirmed by email but has not appeared in your bank account or payment provider balance after 7 business days, please check with your financial institution or card issuer first. If you still need assistance, contact our support team at info@drapecraft.shop.